How to Set Up and Optimize your Google Business Profile
Why Google Business Profile (GBP) Matters for HCPs
- GBP is free and essential for appearing in Google Search and Maps, especially with queries like “chiropractor near me.”
- Listings with complete information get up to 7x more clicks than incomplete ones.
- 60% of users click through to websites via GBP
Step-by-Step Setup
- Claim or Create the Profile
- Follow this link to create or claim your profile. Use the exact business/legal name across website and directories—consistency matters.
 
- Select Categories & Write Description
- Primary category: core service (e.g. “Chiropractor” or “Nutritionist”)
- Secondary categories for additional services ("Nutritional Supplementation", etc.)
- Write a keyword-rich description (e.g. “Holistic chiropractor offering nutritional consultation and Standard Process supplements”)
 
- Add Address, Contact, Hours
- Ensure NAP (Name, Address, Phone) is identical across platforms like Facebook, Yelp, and this GBP.
- Set accurate operating and special hours (holiday closures, events)
 
- Verification
- Complete verification via postcard, phone, or email. GBP doesn’t appear publicly until verified.
 
- Add Services & Booking/Website Link
- List services clearly (nutritional counseling, supplement consultation) and enable booking or direct website link.
 
- Upload Photos & Video
- Include logo, interior, product displays, treatment spaces, and staff. GBP listings with photos get ~42% more direction requests and ~35% more clicks.
 
- Enable Messaging & FAQs
- Turn on GBP messaging and fill in FAQs to answer common questions proactively.
 
Ongoing Optimization & Best Practices
- Maintain consistent name, address, and phone number (NAP) across platforms
- Post updates regularly
- Collect and respond to reviews promptly—avoid HIPAA‑sensitive info in replies
- Monitor GBP Insights to track keywords, visits, calls, bookings
- Audit and refresh content monthly or quarterly
Quick Setup Timeline & Checklist
| Task | Time Estimate | Notes | 
| Claim/Create & Verify GBP | ~15–30 min | Verification required | 
| Complete profile (info/photos/etc.) | ~30–60 min | Include store & booking links | 
| Initial Posts & Messaging Setup | ~10–20 min | Add FAQs, posts, contact info | 
| Ongoing Maintenance | ~1 hour/month | Posts, reviews, photos, audit | 
FAQ
Can HCPs without physical locations use GBP?
Yes. Service-area businesses can define service areas or mobile offerings—GBP is still valid and effective.
